Thank you for choosing our e-commerce for your purchases! To ensure an efficient and satisfactory delivery experience, we offer the following shipping and delivery policy:

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1- Delivery Options:
a.Courier services: We work with reliable logistics partners to make deliveries. Service options may vary by region and carrier availability.

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2- Freight:
a. Shipping price: The shipping price will be calculated based on the weight, size and destination of the order. During the checkout process, you will have access to the shipping price before confirming payment.

b. Free Shipping: For purchases in the United States, we offer free shipping. This option will automatically be applied to your order. However, please note that this free shipping offer may be subject to change, seasonal promotions or other specific conditions. We recommend checking updated information at the time of purchase.

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3- Delivery deadlines:
a. Estimated delivery time: The estimated delivery time will be informed during the checkout process, taking into account the delivery region and the availability of carriers. It is important to note that delivery times are estimates and may vary due to external factors such as weather conditions, holidays, seasonal demand and unforeseeable logistical adversities.

b. Tracking: Once the order has been confirmed and collected by the carrier, we will provide you with a tracking code so that you can follow the status of the delivery via our website or the website of the carrier responsible.

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4- Delivery Adversities and Problems:
a. Adverse Situations: Unfortunately, on some occasions, adverse situations may occur which are beyond our control and which may affect the delivery of your order, such as strikes, operational problems or breakdowns in transportation. In such cases, we will do our best to resolve the problem and will keep you informed of any delays or incidents.

b. Customer Service: Should any problems occur during delivery or if you have any questions about the status of your order, our customer service team will be on hand to provide assistance and seek an appropriate solution.

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Remember that it is important to read and understand our Terms and Conditions of Sale before making any purchase.

 

If you have any additional questions or need more information, our customer service team is available to help you. Thank you again for choosing our e-commerce and we wish you an excellent shopping and delivery experience!