Return and exchange policies
Out of respect and in order to maintain the credibility it has earned with its consumers, the company has created an exchange and return policy in accordance with the Consumer Defense Code, and with the aim of making it easy for you (the customer) to obtain an effective, agile and, above all, satisfactory negotiation.

The exchange or return process is simple, all you have to do is contact one of our service channels, via e-mail or Whatsapp, and inform us of your problem.

IMPORTANT! In order to make an exchange/return, the order must be listed as delivered. This information can appear in the system within 48 hours, remembering that the deadline for returns and exchanges is 7 days.

Defective Product
If you notice any defect when you receive the product, please immediately contact our Customer Service Department (SAC) by e-mail at brilhojewelry@outlook.com or, if you prefer, by telephone at

(+1) 6785592131 from Monday to Friday from 08h00 to 18h00. To exchange or return a defective product, the following conditions must be met:
The product must have no signs of use or damage.
The product should preferably be sent in its original packaging, accompanied by the invoice, the product and all its accessories.
 

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Important information
Shipping in all the situations described above is paid for by the customer. You have up to 7 calendar days from the date of receipt to send us the product. We are responsible for reshipping the exchanged product.

It is essential that the registration address is correct and complete. We cannot be held responsible for incorrect zip codes, streets, neighborhoods, numbers and other details. If the information is not correct, the product will automatically be returned to us.

In locations with delivery restrictions or after two unsuccessful attempts to find the recipient, the product will be available for collection from the nearest carrier for 5 calendar days. After that, the order will unfortunately be returned to us. If the customer chooses to resend the product, the cost of the new shipment will be borne by the customer.
If you have any questions or suggestions about our process, please email us at brilhojewelry@outlook.com or call us on any of our service channels!

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Payment methods
All purchase transactions are made through the (SYSTEM NAME) system, one of the most secure systems in the world. We accept all major card brands and all payment methods available on the market.